Nucleus use a number of different platforms. Depending on the platform and the investment type, closing the account will vary.
1. Superannuation Accounts
1.1. Moving to a different fund:
You will need to request a rollover. You can do this from your new fund, which will then send the request to either Praemium or DASH.
1.2 Withdrawing all funds into your own account:
There are different reasons you can have to withdraw money from superannuation accounts. You will need to fill in a form and submit this to the platform.
Note that you may want to convert your account to a pension account first in order to save on tax.
See here (under "Praemium Super" then click the forms tab) for Praemium forms.
See here (under "Super Simplifier Forms") for DASH forms.
2. Non-Superannuation Accounts
2.1. Selling all stocks and withdrawing all money
Use the instructions above "How can I withdraw money" and choose "full withdrawal".
By default this will close Praemium accounts.
For Interactive Broker accounts, once you have received the money you can opt to remove Nucleus as an advisor (see 2.2 below) or close the account from the settings menu.
2.2 Moving the account to another advisor or to control it yourself
For Interactive Brokers:
- Log into your account
- Click on the "head" button then settings

- Click on Manage Account Linking and then follow the instructions

For Praemium:
See here for Praemium forms.
2.3 In-specie Transfer of stock
If you want to transfer all of your shares to a different platform, send an email to contact@nucleuswealth.com and we will contact you about the process.